Care and Maintenance

At 11:15, we understand that owning a vintage Rolex watch is a special experience. To ensure the lasting beauty and performance of your timepiece, we recommend treating it with reasonable care and attention. This Care and Maintenance guide will provide you with essential guidelines to help you preserve the integrity of your vintage Rolex watch.

  1. Warranty: We offer a 12-month warranty on all Rolex watches sold. Before shipment, each watch undergoes a thorough inspection and is carefully checked and serviced if needed. This warranty provides you with added peace of mind and covers any manufacturing defects or issues that may arise during the warranty period.

Please note that the warranty is non-transferable and only valid for the original purchaser. Additionally, the warranty will be void if the watch has been worked on or opened by a third party.

  1. Warranty Exclusions: Certain components and damages are not covered by our warranty. These include:
  • Water damage: Our watches are not guaranteed to be water-resistant unless explicitly stated. Therefore, we advise against exposing your vintage Rolex watch to water or moisture.
  • Turn and push buttons: Damage to turn and push buttons, such as crown operation, is not covered under warranty.
  • Crystal: Damage to the watch crystal, including scratches or cracks, is not covered by our warranty.
  • Watch strap and clasp: Normal wear and tear or damage to the watch strap and clasp are not covered by our warranty.
  • Damage caused by falling/bumping: Any damage resulting from accidental dropping or impact is not covered under warranty.
  • Presence of dirt or moisture: Damage caused by the presence of dirt or moisture inside the watch is not covered.
  1. Care and Cleaning: To maintain the appearance of your vintage Rolex watch, we recommend cleaning it regularly with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials that may damage the watch's finish. When not in use, store your watch in a cool, dry place, away from direct sunlight or extreme temperatures.

  2. Servicing: Vintage Rolex watches require periodic servicing to ensure optimal performance. We recommend having your watch serviced by a qualified professional at regular intervals, typically every 3-5 years. This will help address any potential issues and ensure the longevity of your timepiece.

For any warranty claims or questions regarding your vintage Rolex watch, please contact us at Our dedicated team is ready to assist you and provide further guidance.

Remember, the care and maintenance of your vintage Rolex watch will contribute to its lasting beauty and functionality. By following these guidelines, you can enjoy your timepiece for years to come, passing on the legacy of horological excellence to future generations.

Rachel and Hendrik Baan
Founders of 11:15